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Marcos Lopez
Incident Response Account Manager
Education & Training
  • B.S.N. Northern Illinois University – Credits earned: 108
  • Network+, CompTIA, 2023
  • Security+, CompTIA, 2022
  • Google IT Support Professional, Coursera, 2022
ABOUT Marcos

Marcos Lopez has two years of experience in Information Technology, where he developed a strong foundation in client relations and project management. His expertise in Microsoft 365 administration has allowed him to effectively understand client needs and deliver tailored solutions that enhance user satisfaction and system reliability. By leveraging tools like Microsoft Entra ID, Intune, and Exchange, Marcos has successfully managed client accounts and ensured seamless service delivery.

With a keen aptitude for quickly mastering new skills and technologies, Marcos stays at the forefront of industry trends, enabling him to provide valuable insights and recommendations to clients. His education and career have equipped him with strategies to protect against privacy and security threats, allowing him to confidently address client concerns regarding compliance and data security.

Marcos is committed to fostering strong relationships with clients, proactively identifying opportunities for improvement and expansion. His dedication to optimizing processes, including automating administrative tasks through scripting, has significantly enhanced operational efficiency and client satisfaction. He thrives in collaborative environments and is passionate about driving success for both clients and the organization.

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